SYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives.  At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills.  The objective of our approach is to ensure a high level of customer satisfaction. SYSCOM’s client is seeking a Senior Help Desk Specialist for an onsite position in Baltimore, Maryland.

Project duration:  3 to 5 year project
Work Location:  Onsite in Baltimore, MD 21201
Work Hours:  Monday to Friday, during core hours of 8am to 6pm.  On-call work will also be required on a rotational basis every 7 weeks.

Duties and responsibilities of the Senior Help Desk Specialist include, but are not limited to the following:

• Provides telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed for the client.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Minimum Requirements, must meet ALL:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
• A minimum of seven (7) years of experience in a business IT environment with emphasis on PC computer hardware and applications.
• Information systems development, work in the client/server field, or related fields.
• At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
• Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude
• Ability to work onsite in Baltimore, MD 21201

At least two (2) years of experience in the following technical areas is required for consideration:

• Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.
• Senior level experience using service desk software (opening, documenting, closing, follow up on service calls).
• Senior level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.
• Email/ Scheduling: Microsoft Outlook 2013, 2016.
• Active Directory includes troubleshooting PC and Microsoft hardware or software.
• Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
• Installing and configuring server operating systems: Windows 2012.
• Installing and configuring Microsoft Active Directory services.
• Installing and configuring Remote control tools.
• Installing and configuring System Center Configuration Manager (SCCM)

SYSCOM, Inc.
www.syscom.com/career-opportunities