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Senior End User Technical Support Analyst
Baton Rouge, LASYSCOM, Inc. provides specialized information technology resources that possess the requisite skills and capabilities to deliver enterprise level solutions that help our client’s achieve their objectives. At SYSCOM, we have a proven process that brings the best and brightest resources into our organization. Our teammates have excellent verbal and written communication skills as well as coordination and organization skills. The objective of our approach is to ensure a high level of customer satisfaction. We are seeking several motivated and adaptable Senior End User Technical Support Analysts.
The Senior End User Technical Support Analyst job duties will include, but are not limited to:
Responsible for Advanced enterprise level Service Desk support and may be the first contact for answering any calls to the 24x7 Service Desk or will be the first level of escalation to resolve an incident. These staff will perform basic and advanced phone and remote support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night work shifts will be required as needed. May assist in monitoring Network Operations Center (NOC) alarms, making tickets, and contacting ON-Call resources as needed.
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
The Senior End User Technical Support Analyst job duties will include, but are not limited to:
Responsible for Advanced enterprise level Service Desk support and may be the first contact for answering any calls to the 24x7 Service Desk or will be the first level of escalation to resolve an incident. These staff will perform basic and advanced phone and remote support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night work shifts will be required as needed. May assist in monitoring Network Operations Center (NOC) alarms, making tickets, and contacting ON-Call resources as needed.
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Good customer service skills, ability to communicate effectively to help customers fix their issues.
- Writing and editing skills to aid in ticket escalation, writing and updating manuals.
- Experience in working in a network operations Center.
- Experience in computer and networking repairs and troubleshooting problems.
Headquartered in Baltimore, Maryland, SYSCOM, Inc. is a US-based company whose mission is to create and deliver the right technology solutions, by teaming with our customers to understand their business needs and empower them to achieve their goals. Since 1982, SYSCOM, Inc. has been providing enterprise-wide solutions for a variety of private and public sector clients.
SYSCOM, Inc. is an equal opportunity employer.
SYSCOM, Inc. is an equal opportunity employer.